Cancellation & Refund Policy

1. Subscription Cancellations

You are free to cancel your active Pro subscription plan at any time. To cancel, navigate to your dashboard settings under the billing section and click the cancellation option.

Once cancelled, your plan will remain fully active with all premium features until your current monthly or annual billing period ends. No further recurring payments will be charged.

2. Refund Eligibility

Because CreatersOS offers a 14-day free trial on the Pro plan and a completely free basic tier, we expect users to evaluate the platform before making a payment.

• Recurring Subscriptions: Payments for monthly or annual recurring billing intervals are non-refundable once processed.
• Exceptions: If you believe there was a duplicate billing charge or a technical processing issue on our payment gateway (Razorpay), please reach out to us within 7 days of the transaction for a review.

3. How to Request a Refund

To submit an review request for duplicate charges, email us at billing@creatersos.in. Your request must include:

• Your account email address.
• The Razorpay payment ID or invoice number.
• A brief description of the technical issue or duplicate charge.

Approved refunds will be processed and credited back to your original payment method (UPI, Bank, or Card) within 5 to 7 business days.